SERVICE


Frequently Asked Questions


My door does not want to close, it starts to go down and then comes back up?

If the door goes about one foot and comes back up and the opener light flashes, this is a sign that the sensors at the bottom of the track are out of alignment or an object is in their way. Remove any objects and verify that the photo-cell LED lights an illuminated as per the manufacturer’s instructions in the owner manual. If the sensors are out of alignment, slightly adjust the sensors with your hand to aim at one another. If this does not work, then sensors may need to be replaced. To override the problem and get the door closed, press and hold the wall button inside the garage, until door is fully closed.

I can hear my opener working and the garage door does not open!

If you hear the motor working and the trolley moving on rail connect to the opener, then your door is disengaged from the opener and you need to reengage it. If you don’t see the trolley moving then the problem is inside the motor box. It is most likely a gear or a belt that needs to be replaced. In some cases it could be the trolley itself, depending on what type of opener you have.

How can I get the garage door opened when the power is out?

A few people think their garage door opener is the force behind lift the weight of their garage door. The fact is the steel spring is the force behind it. If your garage door spring is working properly, you can just simply disengage the door from the opener and lift the door by hand. In most cases, disengaging the door is as simple as pulling on a rope that hangs down from the rail connected to the motor. If you feel that the door is too heavy or the door does not stay up, then your spring is not working properly and needs to be replaced.

My remote control stopped working!

If all the remotes stopped working at the same time. Most likely the radio receiver in your opener was reset and you need to reprogram the remotes (refer to your owners manual on how to reprogram the remotes, as every opener is different). It is also possible that the receiver unit is not receiving power. Some openers have the receiver and logic board combined together in one solid state circuit board and the board may need to be replaced. It is advisable to have a professional service technician determine the problem.

I heard a loud noise inside the garage and now my door does not want to open!

It is more than likely that you have a broken spring and should be replaced by a technician. If you have springs on a shaft across the top of the door, these are torsion springs. A 2″ gap should be apparent. If the springs stretch along the track on the sides, these are extension springs. It should be evident that they are in two separate pieces.


Garage Door Maintenance & Repairs


If you have a wood door, be sure to keep it properly painted or stained, both outside and inside. If you finish only the outside of a garage door, the door may warp and the moisture will subvert the paint, causing it to peel. Manufacturers of wood doors recommend you initially paint both the inside and outside and repaint the exterior surface every year or two.


Safety & Preventive Maintenance


Most home owners wait until their garage door spring breaks to replace it. On average a garage door spring lasts five years depending on how extensive the door is used. Waiting until the spring breaks at best costs more in repairs. A garage door could weigh a few hundred pounds; the spring is the main counter weight that helps lift the door. In many incidences there is nothing preventing the door from crashing down, which could be deadly to anyone in its path.

If you do not have a safety manual for your garage door opener, have the manufacturer send you one or download it off their website. It is a good idea to have the manual close at hand and not to wait until there is a problem to obtain one.

If your garage door is the only entrance to your garage and you use an automatic opener to operate it, then an emergency key release should be installed on the outside of the door at least 6′ from the ground. A key release is used to disengage the opener from the door. Keep the key in a safe place with easy access. A key release could be the only way to open the door in case of a power outage, opener malfunctioning.

There should be a push-button installed near the garage. This button should be at least five feet from the nearest standing surface. It must be out of reach of children. It should not be near any moving parts and the door should be clearly visible when operating the opener from the push button or transmitter. Do not move from the line of vision until the door is fully open or closed.

Never allow children to play with or near the garage door. Make sure that the transmitters are kept out of reach of children. Do not let children or adults walk under a garage door when it is in motion.

Never put your hands between sections or near any moving parts of the garage door. Explain to children that if fingers are caught between sections of the garage door or in any moving parts, serious injury can occur, even if you do not have an automatic opener installed on the door.

Make sure that regular maintenance and inspections are performed on your garage door and opener once per year by a trained professional. Never perform this maintenance yourself. Door springs are under very high pressure, some screws and brackets are attached to the spring system through the cables and if you have not been properly trained you could get seriously injured.

Make sure that everyone is aware of the dangers incurred by irresponsible operation of a garage door. In the same way as you must explain to children not to touch a hot stove, play with electrical outlets or matches, you must also explain to them that garage doors can be very dangerous and also cause injury or even death. Make sure that everyone is aware of the danger of being trapped in the garage or under the garage door.

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